Friday, 29 May 2015

Infographic: The Science of Brands on Instagram

No other social platform provides an experience as incredibly focused and engaging as Instagram. With just a bit of creativity and thoughtful measuring, you can make some Insta-magic for your brand. In this infographic, discover the trends behind the big-brand Instagram experience and learn how you can catapult your company to new heights.

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The-Science-of-Brands-on-Instagram

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#SocialSkim: Mary Meeker's State of the Internet, Plus 11 More Stories in This Week's Roundup

Get a sense of the scope of Mary Meeker's much-anticipated yearly State of the Internet. Learn how improved Twitter Analytics will help you better target buyers. We'll also share which social networks are most effective for marketing, and we'll surprise you with music that can be listened to only in ... Read the full article at MarketingProfs

Daily Data-Informed Decisions With Google Analytics Premium and Google BigQuery


The American Precious Metals Exchange (APMEX) is the leading purveyor of precious metals, serving millions of customers worldwide. The company partnered with E-Nor, a Google Analytics Premium Authorized Reseller, to better understand the customer journey and gain insights to improve marketing initiatives.




The first challenge they tackled was to integrate various data assets by exporting Google Analytics Premium data to Google BigQuery. This was accomplished using both the BigQuery export and the User ID features to connect website behavioral data to the company internal customer profiles. This enabled APMEX to use data more effectively to interact with different types of customers.

In addition, by bringing Google Analytics data into the company’s Customer Relationship Management (CRM) system, they empowered their internal teams to make data-informed decisions on a daily basis. For example, when customers call, site usage information is now available to the customer representative talking them.
“We have found BigQuery data to be immediately actionable. It focuses our marketing efforts, personalizes our onsite experiences, and improves the effectiveness of our sales department. When used in conjunction with our current data systems, there is seemingly no question about our customers that cannot be answered. It’s that powerful.”Andrew Duffle, Director FP&A, Analytics & Optimization, APMEX, Inc.
As a result of the work mentioned above, APMEX has decreased the average cost per acquisition (CPA) by more than 20% while maintaining the same level of new customer orders.

They have also used Google Analytics Premium data to build a statistical model to target valuable customers earlier in their life cycle. For customers identified in the model, the company has increased email open rates by 58%, email conversion rates by 62%, and revenue per email by 163% as compared to the overall business.

To read more about how APMEX and E-Nor used Google Analytics Premium along with BigQuery in order to make more informed decisions, download the full case study.


Posted by Daniel Waisberg, Analytics Advocate.

Online Marketing News: Search Shake-up, Mobile Reps Revenue, SERP Food

Social Media Adoption Top Brands

Why Do We Follow Brands on Social Media? [Infographic] – Did you know that social networking is the top online activity in the US, with the average American spending 37 minutes per day on social media sites? It’s also a fact that around 46% of web users look towards social media when making a purchase. Find out more about Why we follow brands on social. GO-Gulf

Google Confirms Changing How Quality Is Assessed, Resulting In Rankings Shake-Up – Earlier this month, many webmasters noticed significant Google ranking changes. Google has finally confirmed those ranking changes with us. Search Engine Land

STUDY: The Impact of Age Range on Facebook Ad Auction Price Tags – What effect does the age range selected during ad targeting on Facebook have on pricing in the social network’s ads auction market? SocialCode, a Facebook Marketing Partner, sought an answer to that question. SocialTimes

Bitly Introduces New Tool To Understand How People Share – Today, we’re thrilled to introduce Audience Intel, the new way for marketers to understand how customers interact with their content – whether created by you or by the Bitly Network. Bitly

Google Partners With Delivery Companies, Now You Can Order Food Right From the SERPs – Google has announced a partnership with six delivery providers across the United States, which will help facilitate a new service Google is offering within its search results. Search Engine Journal

STUDY: Global Social Media Ad Spend to Reach Nearly $36B in 2017 – Global ad spending on social media will total $23.68 billion this year and reach $35.98 billion by 2017, accounting for 16 percent of all digital ad spending worldwide, according to the latest projections from digital consultancy eMarketer. SocialTimes

Senior Digital Marketers’ Top Priorities and Challenges – Storytelling is both a top priority and a top challenge for senior marketers, finds Experian Marketing Services in its latest annual Digital Marketer Report [download page]. The survey results also suggest that profiling customers remains a challenge, although overcoming organizational silos is surprisingly not viewed as much of a priority. MarketingCharts

Digital Ad Spend Hits New $49.5 Billion High In 2014; Mobile & Social See Greatest Growth – Search remains the biggest spend overall, with desktop search as the biggest single channel at 38% of spend. Marketing Land

STUDY: Facebook Is the Dominant Social Network for Marketing by SMBs – Small and midsized businesses: Ignore Facebook at your own peril, according to new research from Gannett digital marketing company G/O Digital. SocialTimes

IAB: Search Was 50% Of US Digital Ad Spend In 2014, Desktop Still Bigger Than Mobile – Search was $24.6 billion of digital ad spend last year. Desktop outpaced mobile search spend nearly 4-to-1. Search Engine Land

Mobile to Represent More Than 11% of U.S. Local Media Revenue by 2019 – A new study from BIA/Kelsey shows that local media spend is steadily shifting toward digital, with mobile representing 11.5 percent of overall ad revenue by 2019. ClickZ

STUDY: How the NSA’s Prism Initiative Affected Americans’ Social Media Use – How have U.S. Internet users changed the way they view and manage privacy on their social media accounts since the National Security Agency’s Prism initiative came to light nearly two years ago? The latest study from Pew Research Center examines the changes in Americans’ perceptions and behavior since the news of Prism broke. SocialTimes

What were the top online and digital marketing news stories for you this week?

Thanks for reading and have a great weekend!

Infographic: GO-Gulf


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15 Hygiene Tips to Keep Your Email List Clean as a Whistle

A healthy email list is vital to any business. Thanks to bounces, unsubscribes and address changes, you can lose upwards of one-third of your list each year. If you’re not replacing churned email addresses with new active ones, your business can feel the impact.

Here are 15 tips to help you clean, maintain and grow your email list.

Remove or win back inactive contacts

Many email list guidelines recommend waiting for a full year of inactivity before removing a subscriber from your mailing list, but many providers now advise removing inactive email addresses after just six months of inactivity.

That said, it’s important that you try to engage a subscriber before removing him or her from your list. There’s a variety of ways you can win subscribers back or at least learn from their behavior before they go.

Tip No. 1: Send a “we miss you” email with a special offer or discount code to see if you can incentivize the customer to make a purchase.

Tip No. 2: Send a polite “fish or cut bait” email asking if they’d like to confirm they want to stay on your email list before you remove them.

Tip No. 3: Find out why they’re inactive. When you give your contacts a way to unsubscribe after a long period of inactivity, give them a one-click survey on your unsubscribe page to find out why they’re leaving. Too many emails? Irrelevant content? Not enough discounts? Use the information to keep the next contact from leaving. You can also include a similar survey on your unsubscribe confirmation page.

Maintain the working parts of your list

Tip No. 4: Mail your list at least once a month. It will keep your readers engaged, increase the likelihood that they’ll make a purchase or donation, and let you know (via bouncebacks) which accounts are no longer active.

Tip No. 5: There are some great tools to help you maintain a healthy email list. Kickbox helps eliminates bounces before you launch your email campaign by “scrubbing” your list and replacing it with a squeaky-clean version. Kickbox uses a real-time API to verify email addresses before it adds a subscriber to your list. It also detects disposable email domains, role-based email addresses (e.g., webmaster@, info@, support@) and low-quality addresses. All Kickbox users get 100 free verifications every day. What’s more, VerticalResponse users get a 10 percent discount for additional verifications.

Tip No. 6: You’ll also want to take a cue from your open rates. If 99 percent of your list isn’t opening your email, you’ll need to do some work on your subject lines and the timing of your emails (day of the week and time of day). Dasheroo allows you to instantly view key stats from your VerticalResponse emails alongside your other apps like Facebook, Twitter, Google Analytics and many more, all in one easy-to-understand business dashboard! And it’s free.

Tip No. 7: If you’re not already doing it, consider segmenting your emails based on purchases or links clicked. If you sell clothing and certain customers only purchase men’s clothing, they may not want to receive your emails promoting sales on children’s apparel. Likewise, if you sell pet supplies, you can divide your list into categories based on the animal(s) they buy for or are interested in.

Grow your list

Tip No. 8: One of the simplest ways to collect email addresses is with a sign up form on your website or blog. It’s easy to set up, and you don’t have to think about it once you created it. VerticalResponse offers sign up forms for free with every account.

Tip No. 9: You can also collect emails at expos or brick-and-mortar locations. Encourage visitors to drop their card into a fishbowl for a chance to win something. People understand that by doing so, you will include them on your email list.

Tip No. 10: Some retail stores have great success obtaining emails at the register when customers pay. You can offer incentives, such as discounts and promotions, for signing up.

Tip No. 11: Tatango allows new contacts to add their email address to your list with a simple text. Customers text your business’s unique word to 33733, and they’ll be asked to reply with their email address. You can add up to 250 contacts each month to your VerticalResponse email list.

Tip No. 12: Run a contest on Facebook, Twitter or Pinterest requiring participants to supply their email address to enter. Remember to follow contest guidelines for each social network.

Tip No. 13: Justuno is a tool that allows you to build email lists with incentive-based promotions. Using an instant offer widget, you can offer site visitors a coupon code or free download if they join your email list.

Tip No. 14: Include a link to your sign up form in your personal email signature.

Tip No. 15: Collect contact information with Twitter Lead Generation Cards, which requires the reader to do nothing more than click on the call to action and then hit submit. The beauty of these cards is that the person’s name, Twitter handle and email address is automatically filled in for them. You can see how to set up a Twitter Lead Generation Card in this short video.

For more marketing tips for your business, subscribe to the weekly VR Buzz Newsletter.

Wendy Burt-Thomas is a full-time freelance writer with four books and thousands of published articles to her credit. Contact Wendy at WendyBurt@aol.com.

© 2015, VerticalResponse Blog. All rights reserved. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited.

The post 15 Hygiene Tips to Keep Your Email List Clean as a Whistle appeared first on VerticalResponse Blog.

Thursday, 28 May 2015

4 Common Errors That Kill Data-Driven Decisions

Data is more than just facts and figures. Data analysis can improve your business’s bottom line. Your team members may deviate from the intended purpose, but you can veer them back on track with the numbers. Avoid company mishaps by driving your managers toward data-driven decisions.

1. For the Love of Tradition

Humans are creatures of habit. Mainly, we play nice and follow the trail of our predecessors. However, business leaders should not rely heavily on the past actions of their companies. By following tradition and not the data, you could be stifling your company’s growth.

content-marketing-infographic

Source: The 7 Business Goals of Content Marketing: Inbound Marketing Isn’t Enough

Don’t get trapped in the ol’ days. For example, advertisements might be the long-standing marketing strategy for your business. But based on research by Roper Public Affairs, 80 percent of business decision-makers prefer to receive company information in a series of articles versus an advertisement. Be ready to adjust your strategy to transform your visitors into evangelists.

Tips to Support Data-Driven Decisions

  • Brainstorming encourages innovation. Let departmental teams participate in What If… exercises to buck old habits.
  • Learn from companies outside your industry. Partner with a nonprofit; cross-sector collaboration can offer new insight for stubborn challenges.
  • Build a “non-traditional” culture. Give employees perks for developing unconventional ideas.

2. Iceberg (Data), Right Ahead!

In business, we sometimes focus too much on the surface elements, such as SEO, social media, or paid advertising. More Facebook ‘likes’ are great, but what does that really mean for your company’s brand? Managers need to dig deeper to understand the entire data story. Find the underlying factors that are driving your business forward.

the-big-data-iceberg

Source: Infographic: Big Data Iceberg

For instance, if the data shows a need to rev up content marketing, don’t automatically assume that means more blog posts. Demand Gen Report’s research study found that the top 3 content formats that B2B buyers seek out to research a purchase decision include: Whitepapers (78%), Case Studies (73%), and Webinars (67%). Adjust to the data by learning all the pieces of the puzzle.

Tips to Support Data-Driven Decisions

  • Encourage employees to explain the data process. Knowing how they got from point A to point B gives you a complete journey to the final results.
  • Ask several why and how questions to rebut any assumptions.
  • Realize data doesn’t belong to IT. Involve all employees in the metrics of the company.

3. Cooking the Data

Data should help you make a decision, not necessarily support a ready-made plan. Good managers can make bad judgment calls by offering data only to justify their decisions. This same issue became prevalent at one of the big tech companies—Microsoft. Executives hired researchers to lend credibility to the their decisions.

So, your team may be headstrong on selecting website color schemes. Redirect their attention to the 2014 Mobile Behavior Report: 54% of consumers believe that it is easier to find information on mobile-optimized sites. Furthermore, give your team projected outcomes of how this data offers value to the company.

Tips to Support Data-Driven Decisions

  • Separate the research from the decision makers. Hire an external firm to provide your data analysis. Then, let an internal committee offer the results to the decision makers.
  • Host a professional development seminar showing the dangers of cooked data.

4. A Little Bit Biased

Every business leader shows an inclination towards a particular outcome or idea. Cognitive bias can emerge when we make decisions based on limited information or apply non-relevant facts to a particular situation. One major example is groupthink—the desire for everyone to conform. Without any naysayers, your business could become stagnant.

Throw out the bias; instead, use the data as your competitive advantage. According to HubSpot, tweets posted around 4 p.m. Eastern time tend to get more retweets than those posted at other times. So, why would your social media team agree to post tweets at noon or midnight? Correct this bias with the data.

Tips to Support Data-Driven Decisions

  • Audit everyone’s thinking with self-awareness drills.
  • Play devil’s advocate. Conflicting information can challenge current beliefs and produce a better outcome.

Data can help your business if used correctly. Don’t let your company get bogged down with these common errors. From lackluster traditions to cooked data, you can guide your employees towards making sound, data-driven decisions—without the stubborn traction of a few. Refocus your team and benefit from the results.

About the Author: Shayla Price lives at the intersection of digital marketing, the law, and social responsibility. She inspires a new breed of innovative attorneys at Hearsay Marketing. Connect with her on Twitter: @shaylaprice.

New media partnerships and ad solutions for mobile app promotion

As complexity increases in the app ecosystem, successful developers are looking for new ways to measure, manage, and optimize across multiple ad networks and operating systems. This morning, at our annual I/O conference, we announced via Livestream a new set of media partnerships and ads offerings designed to meet the unique needs of mobile app marketers.

Transparent, open and reliable measurement solutions

For app developers looking to drive installs and engagement, it’s critical to understand the effectiveness of various media partners and placements. That’s why we have been investing in solutions to help developers apply consistent measures across a fragmented ecosystem of ad networks, and understand the quality of users that each delivers.

Google Analytics for Apps provides an industry-leading solution for in-app analytics that is increasingly benefiting advertisers as they seek more transparency into ad effectiveness across networks. You can already use Google Analytics to track the performance of your mobile app install campaigns and understand the lifetime value of your users on both Android and iOS. As of today, we’ve built partnerships with 20+ ad networks including InMobi and Millennial Media since launching iOS conversion tracking late last year. Data integration with these partners provides a comprehensive view of app value across networks based on the metrics developers care about (i.e., LTV and retention), helping you make better decisions on where to spend your advertising dollars. In the next few months, you’ll be able to “postback” your conversions to referring networks in order to optimize your traffic -- all made possible with a single SDK.

And it's not just about our measurement solutions. We recognize that developers should have choices when it comes to attribution vendors, and are committed to open solutions for the industry. That’s why we also announced the ability to integrate app install and event data from key third party measurement partners into AdWords. Working with third parties, including Adjust, Appsflyer, Apsalar, Kochava, and Tune, we are able to increase measurement accuracy between different trackers in AdWords, ensuring your data is accurate and reliable.

By partnering with these leading ad platforms and tracking systems, we believe we can make the entire mobile apps ecosystem stronger and more connected -- all with the goal of making developers more successful.

But we didn’t stop there.

It’s easier than ever to promote your apps across Google

For developers looking to promote their app, we offer a variety of placements across Google Search, the AdMob network, mobile sites, and YouTube. And earlier this year, we announced Search Ads on Google Play. By showing ads alongside app search results, you can reach consumers right when they’re looking for a new app, at the moment they are ready to install.
Click for full-sized image

Today we announced Universal App Campaigns, a new campaign type that allows advertisers to reach consumers across Google media more efficiently and effectively. Universal App Campaigns offers a simple way to set up install ads for your Android apps in AdWords or directly from the Google Play Developer Console.

Click for full-sized image

With a single campaign, you can scale your reach across Google Search, the AdMob network, mobile sites, YouTube and Google Play. Just provide us with a few inputs about your app what your ad creative will say, the audience you wish to reach, and how much you want to spend we’ll do the rest for you. Behind the scenes, our ad creation and bidding engines will help maximize performance for your campaigns so you can spend more time building and enhancing your apps. Search Ads on Google Play and Universal App Campaigns will be rolled out to developers and advertisers in the coming months.

Complete solutions for your entire business

Today at I/O we also announced solutions to help you develop apps, engage users organically, and earn more money from your app. Our innovations in analytics and ads are designed to complement these offerings, and allow you to grow your business with measurement solutions that are open and reliable, and promotion tools that make ad buying easier and more effective. Thank you to all the developers out there who are building these experiences. We look forward to engaging with your apps and supporting your ongoing innovation by working closely with you and your partners in the ecosystem.

Posted by: Jonathan Alferness, Vice President, Product Management

Video: The Contender Takes the Marketing Title

Producing video is a pain. You're busy. Really busy. How can you cram a difficult, time-consuming, and expensive process like video production into your daily grind? Read the full article at MarketingProfs

Another Online Marketing Opportunity is Knocking: Hello #HashtagSearch

Pop Quiz: Are you using hashtags in your online marketing campaign? If you answered yes, do you know why they are important? And do you know how they relate, if at all, to the SERP?

If you’ve passed over the hashtag because you view it as a fad, it’s time to revisit the concept. If you randomly add hashtags to your social posts as if you’re adding a dash of salt to your fries, it’s time to add some strategy to your hashtag game.

Just consider these stats from Social Media Today writer Pam Dyer:

“Only 24% of tweets include hashtags, but those that do receive twice the engagement of those without them. When used well, hashtags can be powerful tools that drive brand recognition, increase reach, build community, create buzz, and positively impact customer loyalty.”

Dyer is referring to hashtag usage on Twitter, but what about the almighty SERP? Can hashtags help a brand gain visibility for trending topics on Page 1 of Google or Bing? Yes, they can. Read on to get the straight facts about hashtags and the SERP.

Google+ Is Still A Relevant SERP Ally

While Google+ has the lame duck reputation for social media marketing, ignoring it is a poor choice, especially when it comes to posts showing up in the SERP. When Google Authorship was eliminated in mid-2014, many brands abandoned G+. That was a premature move. Just because Authorship is no longer supported in web search, this does not mean that G+ posts have disappeared as well, especially when it comes to hashtag searches.

Danny Sullivan from Search Engine Land touched on this topic and called it Author Rank.

What is it? G+ posts from trusted authors are still showing up in the SERP. Combine a related hashtag, and posts from other social channels and key influencers can appear as well. Let’s look at an example:

Search Query: #datastorage cloud

Organic Results:

datastorage-cloud-serp

The first social listing (which is the second item shown) is a tweet, and the fifth listing is a link to the Google hashtag search tool. Google has gathered everyone who is talking about that particular hashtag and has displayed them in one listing. If your brand is striving for relevance within a certain niche, wouldn’t it make sense to add a relevant hashtag to your content?

Do these results show up if you omit the hashtag from the search query? No, there are zero social links.

Search Query: datastorage cloud

Results without Hashtag:

datastorage-cloud-serp-no-hashtag

A recent post from Ann Smart of Social Media Examiner outlined the value of Google+ posts with hashtags. Unlike other hashtag-enabled sites like Twitter, G+ actually curates content related to your posts. What that means is that they’ll serve up your posts in related searches. As Smart reinforces in her post, “It’s the additional related results that set Google+ hashtags apart.”

Your simple takeaway here is even if Authorship is dead, G+ should not be ignored. Use it, embrace it, and love it, especially combined with the use of hashtags.

Effective Hashtags Across Multiple Social Channels Can Improve Brand Visibility

One of Google’s most important factors for higher page ranking comes in the form of “the conversation.” This conversation is how people are connecting, discussing, and interacting with your brand. This factor comes in the form of the online currency of shares, tweets, +1s, likes, etc.

You can improve your own relevance in these conversations by embracing the hashtag. Even though this sounds like we’re beating a dead horse, don’t neglect the hashtag. Even Google has listed the hashtag as a search operator for improving results. Adding a hashtag strategy to your campaign will improve visibility for your brand, from Google to Twitter, Facebook, Instagram, and beyond.

Since our first search examples were dominated by Google and Amazon, let’s look at a keyword that gives other brands a chance.

Search Query: cloud #backup

Organic Results:

cloud-backup-serp

Three of the top six results are social channels. As it gets harder and harder to achieve Page 1 results, perhaps it’s time to pay attention to WHO is showing up there, and build a relationship with them.

Remember the advice that came out after Google launched Penguin and Hummingbird? “Don’t guest post for links, guest post for an audience.” If your brand submitted a guest post for an authoritative source related to a specific hashtag, the value in the post would supersede “link juice” if their tweet reached Page 1, and the tweet linked to your post or your website.

Again, do results vary when the hashtag is dropped from the query? Yes, social links disappear, again.

Search Query: cloud backup

Results without Hashtag:

cloud-backup-serp-no-hashtag

Hashtags Make Your Brand A Bigger Part Of The Conversation

Using hashtags isn’t just about creating your own and hoping other people will catch on. It’s also about connecting with trends already present within the online and social media world and resonating with your own customer base or audience.

Search Engine Journal contributor Olga Andrienko brings this point home in a post she recently wrote:

“Using hashtags correctly makes you appear on-trend and tuned into current events. In other words, hashtags make you look relevant to your social media followers, and relevance is what makes them stick around.”

Hashtags and Google+: Your Ally To A Better SERP Result

The simple fact is that the more people talk about your company or brand, the better your ranking will get. Unifying your marketing campaign across social media using hashtags as the glue will bring it all together.

Your hashtag strategy should always start with Google+. Google explore tool gives you direct insight into topics and areas that are related to your most relevant industry topics. You’ll get a better understanding of what is being talked about online and how to be a better participant in that conversation. That connection will always get more people interacting with your brand online, give you insight on relevant groups that have captured your target audience, and contribute to your company’s inevitable ranking power.

Are People Searching With Hashtags In The Search Engines?

Google announced “a richer hashtag experience” for Google Search back in 2013, via Zaheed Sabur. Search Engine Land quickly followed up with an announcement of “hashtag search.” Kevin Lee from Buffer nailed it when he highlighted a quote from Steve Cooper on Forbes.com.

steve-cooper-quote

The hashtag. It’s time for marketers to use it and gain momentum over competitors who are still ignoring it and treating it as a fad.

About the Author: Markelle Harden serves as chief content manager at Get A Copywriter and creates Resources for businesses that are chipping away at their content goals. Follow her @getacopywriter.